A little help.

Recovering an account

If you saved your account with Apple or Google, choose that same sign-in method. If you previously linked an email, request a code using that same address. Check your junk folder and use the latest code.

To add another sign-in method, first sign in to your existing account and open Account. Another provider or email address does not automatically combine families. An anonymous account cannot be recovered through an unlinked sign-in method. If the app still opens your family, keep it installed while you contact support.

A record did not save

Littleward needs an internet connection to confirm a save. Reconnect, check the timeline, and follow any retry action the app shows. If a save is uncertain, keep the app open and retry that same action before entering a replacement.

Exporting your family’s records

A family parent can open Settings and use Export to download care history. Weekly Report and Care Handoff offer shareable summaries. Only share exports with people you intend to receive the information.

Premium subscriptions

Premium includes Apple Watch, Home Screen widgets, daily rhythm, and weekly reports. One subscription covers your Littleward family. Core phone tracking and family sharing stay free.

Apple manages your subscription and payments. Use Apple’s subscription settings to review renewal dates or cancel. A free trial automatically renews into the selected paid plan unless you cancel before it ends.

Premium access is shared within your Littleward family. If an existing subscription is missing, use Restore purchases in the app. Restoring into another Littleward family transfers access to that family.

Deleting your Littleward account or uninstalling the app does not cancel your subscription. For a purchase issue, contact support without sending payment card details.

Deleting an account

Open Settings → Delete account. Littleward explains the effect on each family before you confirm. A family with another parent may keep its shared care records; deleting the last parent’s account removes that family’s hosted care records.

Uninstalling the app does not delete your account or hosted records. If you cannot access the app, contact support to request help with deletion. We need to verify your authority before changing family information.

After deletion, Littleward may show steps to disconnect Apple or an optional link to remove Littleward from your Google Account connections. These steps do not delete your Apple or Google account or cancel an App Store subscription.

Privacy questions

Read the privacy policy for the information Littleward handles, including care records, subscriptions, diagnostics, and the retirement of Little Guide. You can use the same support address for access, correction, or deletion requests.

About care information

Littleward records information entered by caregivers. Daily rhythm and weekly reports summarize recorded care; they do not provide medical diagnosis or emergency monitoring. For health concerns, contact a qualified healthcare professional; in an emergency, contact local emergency services.

Little Guide retirement

Little Guide has been retired and is no longer part of Premium. Care tracking, family sharing, and the remaining Premium features continue without AI processing.

Littleward’s dedicated Cloudflare AI Gateway and its stored debugging logs were deleted on October 17, 2026.

For privacy questions, contact support@littleward.com. We may need to verify your identity and authority. Leave out unnecessary care details when making your request.

Read the privacy disclosure for former Little Guide conversations for what was previously shared and how the feature was retired.